Authorized persons / Service Application Administrator (SAA)

A Service Application Administrator (SAA) is a person authorized by the respective service provider who is responsible for managing users and their access rights.

The tasks of the SAAs include:

Administration and maintenance of user lists (own company and responsible third parties, e.g. property managers) as well as user access rights
Immediate notification of users who are to be deactivated
Requesting one-time tokens via the help desk if users need to set up their two-factor authentication access again (e.g., for a new smartphone)

Rights of SAAs

SAAs can create new users and adjust existing user rights

What does this mean for you?

If you require permissions or need to make changes to your access, please contact one of the authorized persons (SAAs) listed above directly.
Normal users cannot initiate changes – please contact your responsible SAAs only.
Please do not send an email to the helpdesk, as it will be rejected.

Process for designating new or deleting existing SAAs

If a service provider wishes to designate new SAAs or change existing ones, this is done through a formal process:

The service provider fills out the new SAA declaration and sends it signed by email to the helpdesk (). If current SAAs are to be removed, this can be done by sending an email to the helpdesk () using a current SAA.
Once the change has been successfully verified, it is stored in the system.

Report errors/bugs

Here you can report errors and bugs in our tools. Please describe the error/bug in detail and explain how it can be reproduced.